Privacy policy


Data Policy


1. Introduction


At Landhaus Osttirol, we are committed to protecting the privacy and security of all personal data we handle. This Data Policy explains how we collect, process, store, and protect personal information in compliance with the General Data Protection Regulation (GDPR) and applicable data-protection laws in Austria.


2. Scope


This policy applies to all personal data processed by Landhaus Osttirol, including data from:


  • Guests and customers
  • Suppliers and business partners
  • Website visitors and online users


It covers all processing activities conducted by Landhaus Osttirol, whether manual or automated.


3. Data Protection Principles


  • Lawfulness, fairness, and transparency
  • Purpose limitation
  • Data minimization
  • Accuracy
  • Storage limitation
  • Integrity and confidentiality
  • Accountability


4. Data We Collect


  • Full name, address, nationality, ID/passport number
  • Email address and phone number
  • Booking details (stay dates, number of guests)
  • Payment information (processed via secure third-party providers)
  • Communication (messages or inquiries)


5. Purpose of Processing


  • Managing and confirming bookings
  • Complying with Austrian legal obligations (e.g. guest registration)
  • Processing payments
  • Communication before and during your stay
  • Improving our services


6. Legal Basis for Processing


  • Contract performance
  • Legal obligation
  • Legitimate interest
  • Consent (where applicable)


7. Data Retention


  • Booking and payment data: 7 years (tax/legal requirements)
  • Guest registration data: as required by Austrian law
  • Communication data: until no longer necessary


8. Data Security


  • Secure systems and data storage
  • Access restricted to authorized persons only
  • Use of trusted booking platforms


9. Data Sharing


  • Booking platforms (e.g. Booking.com, Airbnb, Smoobu)
  • Authorities (if legally required)
  • Service providers (IT, cleaning), under GDPR compliance


We do not sell personal data.


10. Your Rights


You have the right to access, correct, delete, or restrict your data.
Contact us at: urlaub@landhausosttirol.com


11. International Data Transfers


If data is transferred outside the EU, appropriate safeguards will be applied.


12. Updates


This policy may be updated when necessary. The latest version is always available on our website.


Landhaus Osttirol